Show leadership what's keeping customers around
Golden turns account activity into retention cohorts and survey comments into themes, so you can say what worked and what people are complaining about.
Did the new onboarding work? The honest answer today is a shrug.
Dana's team rebuilt onboarding in April: guided setup, a first-week call, in-product tips. Leadership wants proof it worked before funding phase two, and the retention spreadsheet can't separate the change from a shift in customer mix.
Down the hall, Priya has a survey export with a column per question and 2,000 comments. The product team wants to know what detractors are upset about by Friday.
Cohorts and comments, answered in the same place
Golden builds signup cohorts and retention curves, split by plan, so before-and-after onboarding sits on one chart and the mix question has an answer.
For surveys, Golden reshapes the wide export into something chartable, scores NPS by wave, finds the weakest question, and groups detractor comments into themes.
What customer teams use most
- 01Retention cohorts by signup month and plan
- 02Reshape wide survey exports in a few clicks
- 03NPS by wave and plan tier
- 04Themes pulled from open-text comments
Bring proof to the next leadership review
Connect your activity or survey data and see what's keeping customers.